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Welcome to VivaKitland Online Shopping Store!

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Frequently Asked Questions

Order Changes and Cancellations

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. Changes or cancellations can only be processed if your order has not yet been shipped. If it has already shipped, you will need to follow our return policy.

Customer Support

Where can I find customer reviews for your jerseys?

Customer reviews can be found on each product page of our website. We encourage you to read them to see what other fans think about the quality and fit of our jerseys.

 

How can I contact you if I have more questions?

If you have any further questions or need assistance, feel free to reach out to our customer service team through the contact form on our website. We're here to help!

Limited Editions and Promotions

Do you offer any limited edition jerseys?

We frequently update our inventory with limited edition jerseys to celebrate special occasions and anniversaries. Be sure to check our website regularly so you don't miss out on these exclusive releases!

How can I stay updated on new arrivals and special offers?

Sign up for our newsletter at the bottom of our homepage to receive updates on new arrivals, exclusive deals, and special promotions directly to your inbox!

 

Returns and Exchanges

What is your return policy for jerseys?

Customer satisfaction is our priority! If you’re not completely happy with your purchase, you can request a return or exchange within 30 days of delivery. Please provide proper justification for the return. Visit our returns page for more details on how to proceed.

 

Shipping Information

What are your shipping options and delivery times?

  • We offer two shipping options through InPost for deliveries:
    • Short-Term Shipping: Delivered within 2 to 3 business days.
    • Long-Term Shipping: Delivered within 21 business days.
  • Delivery times may vary based on your location and the shipping method chosen at checkout.

How can I track my order status?

After placing your order, you will receive a confirmation email with a tracking number. You can use this number on our website to track your order status at any time.

 

Payment Information

What payment method do you accept?

We only accept payments via PayPal to ensure secure and convenient transactions. You can select PayPal during the checkout process.

Product Information

What types of soccer jerseys do you sell on your website?

Our website features a diverse collection of high-quality soccer jerseys from various clubs, ensuring you can find the perfect fit for your fandom. Explore our selection to discover jerseys inspired by your favorite teams!

How do I determine the right size for a jersey?

To help you choose the right size, we provide a detailed sizing chart on each product page. If you're between sizes or prefer a looser fit, we recommend sizing up for added comfort.

 

How to Measure:

  1. Chest: Measure around the fullest part of your chest, keeping the tape measure level under your arms.
  2. Waist: Measure around your natural waistline, keeping the tape measure snug but not tight.
  3. Length: Measure from the highest point of your shoulder down to where you want the jersey to end.
  4. Height: Consider your overall height when selecting a size for the best fit.

Notes:

  • If you're between sizes, we recommend choosing the larger size for a more comfortable fit.
  • This sizing chart is a general guideline; actual sizes may vary by brand. Be sure to check individual product descriptions for specific sizing information.

 

 

Jersey sizing
To help you choose the right size, we provide a detailed sizing chart on each product page. If you're between sizes or prefer a looser fit, we recommend sizing up for added comfort.

 

Can I customize my jersey when I order from your website?

Absolutely! We offer customization options for many jerseys, allowing you to add your favorite player's name and number or your own name during the checkout process.

Are the jerseys you sell replicas?

Yes, all the jerseys available on our website are replicas, ensuring you receive high-quality merchandise that reflects the authenticity of the teams.